Thanks for shopping at Toucansmarthome.co.uk. If you are not entirely satisfied with your purchase, we’re here to help. 

Returns
You have 30 calendar days to return an item from the shipping date. Please contact Customer Service at uksupport@toucan.solutions to obtain a customer return reference number and instructions on how to return your item(s). 

To be eligible for a return, your item(s) must be returned in its entirety, including retail packaging with the UPC code attached and any accessories that were included in the purchase. Your item needs to have a copy of the receipt or proof of purchase (order e-mail) included with the return. Your item will be inspected and you will be informed of the outcome. 

Please note that any damaged caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.