Help Center

With the Toucan skill and Alexa configuration, you can now interact with your Toucan Video Doorbell & Wireless Security Camera by voice to enter live view on both devices and ring the doorbell.

1. Go to the "Amazon Alexa" app
2. Go to Skills and search for "Toucan Home Security System"
3. Select "Enable" for the "Toucan Home Security System" skill. Log in to your Toucan App account and authorize access to link your Toucan Video Doorbell or Outdoor Camera
4. Discover your device by talking to Echo "Alexa, discover Toucan Camera", your Toucan Camera should be found within 20 seconds
5. Setup is now complete and you can start using your camera with Alexa 

Click the link to see a short YouTube video: How to Connect Amazon Alexa

The Toucan Outdoor Camera and Toucan Video Doorbell require an app on your smart device to communicate with the cameras, for optimal performance of the devices you will need the operating systems as detailed below:  

iOS (Apple) Devices require version 10 and above.

Android devices require version 8 and above.

The battery life depends on the location of the camera and how many times it triggers per day, for the Toucan Wireless Outdoor Camera usually battery life will last between 1 - 3 months and for the The Toucan Video Doorbell it will last between 2- 4 months.  However in high traffic areas, the stated times maybe less.

Both cameras are easy to remove and charge. Charging takes approx. 4 hours.

If you are not receiving motion notifications on your smart device there are 2 things you need to check.

1) Go to the "settings" section of your device, locate the Toucan app, tap on it, ensure all notification, location and communication settings are turned to "on"

2) Next check that you have not accidentally turned on "Do Not Disturb" in your Toucan app - from the Toucan app dashboard tap on the "settings" wheel icon under the camera you would like to adjust - tap on "Do Not Disturb" ensure this is set to "off"

If all of the above are set correctly please contact us at: uksupport@toucansmarthome.com for further assistance.

Yes.  Within the Toucan app you can adjust between Low, Med, High or Max setting.  Depending on the location of your Toucan camera you will want to adjust your settings to "Low" in areas of high traffic and the "High" or "Max" in quiet areas where no one should be.  

To change this setting, from the Toucan app dashboard select the "Settings" gear icon below the camera you wish to adjust, tap on "Motion Sensor Sensitivity" tap on the required setting and you're done.

Click on the link to see a short video: Toucan YouTube - Changing Motion Detection Settings Video